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+--- Thread: Can not Cancel Sales Order. (/showthread.php?tid=8332)
Can not Cancel Sales Order. - wertthey@yahoo.com - 04-06-2019
Version 4.15
I have received and error when trying to "Cancel Whole Order"
I get
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WARNING Message Report : There are lines on this order that have already been invoiced. Please delete only the lines on the order that are no longer required
There is an option on confirming a dispatch/invoice to automatically cancel any balance on the order at the time of invoicing if you know the customer will not want the back order
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It states that I should be able to Cancel the order at the time of Invoicing. I can not find that option. If I did this invoice has already been processed. How do I cancel this order?
Thanks
RE: Can not Cancel Sales Order. - TimSchofield - 04-06-2019
I think what you are meaning is the option to "Cancel any quantities not delivered" which is under the "Action for balance" field in the invoicing screen.
Tim